Frequently Asked Questions
No, we provide all necessary cleaning materials and chemicals. All we require is access to running water and electricity to complete the cleaning.
Yes! We only use high quality, low tox products as it aligns with our values, and is what our staff are trained with. We mainly use Young Living and Enzyme Wizard products, however we provide you with a full list of equipment and products with our quotes.
No, our employees are trained and insured for our products. If you do wish for your own products, vacuum or chemicals to be used, you must email us and fill out a request form! We hold the right to deny or approve these requests on a case by case basis.
We provide a detailed cleaning scope along with all our quotes, so you’ll know exactly what to expect in a normal clean. You can also request any specific tasks you’d like included or removed. Just let us know your preferences, and we will tailor everything to your needs.
Yes, we are fully insured with both Public Liability and Workers Compensation insurance to ensure peace of mind for our clients and staff.
Yes, all of our cleaners undergo a thorough background check, interview process and we provide ongoing training to ensure they follow the best cleaning practices and uphold Wholesome Cleaning Co’s values and standards.
If there are any issues with your vacate clean, we offer a free return service. As long as the complaint is received within 24 hours, and we are given sufficient time to complete the clean, we will return within 48 hours to ensure the result meets expectations.
Booking is simple! Submit a quote request that should take you approximately 1-2 minutes. We will be in touch with you within 24 hours with your official quote. Accept the quote, follow booking instructions and then we will confirm your booking.
We understand that plans can change. If you need to reschedule or cancel, please let us know at least 24 hours in advance to avoid any cancellation fees.
No, you don’t need to be at home during the cleaning. However, we do ask for access to the property and any specific instructions on how to get in, as well as any other information that you would like us to know about.
Yes! However we do have a strict policy that pets need to be contained on the entering and exiting of the cleaner. This is because we have a lot of equipment to juggle, and cannot stop a pet from escaping if the door is open.
